No, our meals are delivered fresh and never frozen. When you get your box, simply unload and place your meal boxes directly in the refrigerator. When you are ready for a meal, all you have to do is heat and eat.
We have a fixed weekly menu. We post our menu a week in advance so you can check them before you order. If ever you need minor tweaks (e.g. for allergies, intolerance, and some medical conditions) to our current menu plan, we accept minor food restrictions which will incur an additional cost of 300 pesos per week. Just give us instructions on which specific food items to take note for restrictions and modifications.
There are a few ways to get in touch with us. Our Customer Care team is ready to answer your questions and inquiries everyday., 6AM to 9PM. You can also drop us a message via Facebook messenger (@smartmealsdelivery) and Instagram DM (@smartmealsdelivery)
The meals have a refrigerated shelf life of roughly 24 hours because we don't use artificial or chemical preservatives. Before consuming, we recommend reheating the dish in the microwave oven. To prevent meal packages from spoiling, keep them refrigerated while for unrefrigerated meals, we suggest eating them within 3 to 4 hours upon receiving.
Our current meal containers are safe for the oven. Different food items require different temperature in heating. Keep in mind that you'll want an inner temperature of around 70-75°C for most food items.
You can place an order via our website, www.smartmeals.ph. Simply sign up, place an order and pay via our payment portal, Dragonpay. You'll receive an email from Dragonpay confirming your payment and rest assured your order is confirmed.
Any cancellation or changes shall be advised 24 hours before subscription week starts. Without giving notice, delivery will continue as processed and billing charges will apply. Also, it is best to call us for immediate concerns. CALLS: +632 8876-1463 | FREE 2-WAY SMS: 225657751.
We accept Credit Card, Online Transfer, Gcash and Over the Counter (Bank and Payment Center). Payment shall be processed after checking out on our website.
COD is not accepted.
We grant 20% discount to senior citizens and persons with disability (PWDs). You can check out our current promotions by heading to our Facebook or Instagram accounts.
We can either move your delivery schedule to the preferred date if you will be unavailable during the initial dates selected. The credits may be used anytime as long as it is coordinated via our communication channels prior the actual delivery.
For refunds under promo subscription, regular rate of the consumed days shall be deducted from the total payment made since the mechanics of the promo were not fulfilled.
Please make sure to attach a VALID ID which matches either the name or address of the subscriber. Any invalid IDs found may result to BLACKLISTING of accounts. Thank you!
