Smart Meals | Terms

Data Privacy Policy

In line with the Republic Act 10173 or the Data Privacy Act of 2012, Smart Meals commit to the following:

1. Information collected from the Customers are the necessary details in processing an order, account verification, order modification, and account creation.
2. The collected information of each customer will be kept confidential and will not be sold or shared with any unauthorized party.
3. The collected information shall only be used for the sole purpose of the transaction, marketing purposes and data analysis.
4. Smart Meals does not keep or store any financial-related information such as but is not limited to credit cards, debit cards, and any other bank details.
5. Customers have the right to remove their personal information by contacting us however, by doing so Customers will no longer be able to transact with Smart Meals.
6. All employees, contractors, and agents of Smart Meals have controlled access to customers' personal information and are subject to strict confidentiality obligations. They are criminally liable if they fail to meet these obligations.
7. The collected information can only be and will only be modified or changed by the account owner & authorized by the account owner. Changes can only be applied if the customer can verify their Name, Phone Number, and Delivery Address.
8. Photos uploaded for PWD and SC ID will only be stored and screened to ensure the validity of the ID.
9. When customers use our Services or websites, we and our third-party vendors may utilize automated technologies (including cookie identifiers on our Site) and other collected information to tailor ads or deliver content.
10. Smart Meals do not intentionally collect Personal Information from children under the age of 18 since our Products are not intended for them. Please email us at smartmeals.crm@gmail.com if you feel your child under the age of 18 has provided Personal Information to us. A parent or guardian of a child under the age of 18 can examine and request that their child's Personal Information be deleted.

Order and Payment Policy

1. All orders must be and will only be processed on our website www.smartmeals.ph. For additional orders, we encourage customers to contact Smart Meals.
2. All customers must have an account in order to place an order and transact with Smart Meals using the website.
3. Only one promo code can be used upon ordering. No promo code can be used in conjunction with another promo code or PWD and/or Senior discount.
4. Each promo code has mechanics that should be followed.
5. Payment options accepted are via Credit Card, Gcash, Online Bank Transfer, Bank Deposit, and selected payment centers.
6. Payment of the total bill must be processed in the payments portal and must be settled within the deadline indicated in the payment instructions to be sent via email.
7. Any incorrect information logged on the website upon order which may result in non-fulfillment of the transaction, wrong delivery, or additional charges will be the customer's responsibility.

Delivery Policy

1. Smart Meals Delivery does not commit to a specific time of the delivery since the route changes on a daily basis.
2. Smart Meals Delivery has only 2 (two) delivery time frames. The Day Itself Consumption (Morning Delivery) is from 4 AM to 9AM and The Day Before Consumption (Afternoon Delivery) is from 3 PM to 9PM.
3. Cut-off time for Saturday (Day itself orders/Saturday morning delivery), is now 7PM of Friday instead of 10pm Friday.
4. The riders can only stay at the delivery premise for a maximum of 5 minutes. Riders should notify (call and/or leave a message) the client upon arrival.
5. Meals that are not received within the 5-minute waiting period should be charged and cannot be refunded for non-receipt since the delivery was completed accordingly.
6. For corporate offices and condominium reception areas, must leave a formal letter authorizing the receptionist or guard to receive your meals. Any loss, damage, or failure to receive your meal package will not be Smart Meals Delivery's liability.
7. For a change of address and change of delivery setup, Smart Meals should be notified, 24-hours prior to the said date.
8. Cut-off time for re-delivery requests or delivery address changes is 24 hours before the scheduled delivery.
9. If cancellation is caused by company or partner delays, re-delivery or an appropriate solution will be offered.

Customer Service Policy

1. Customer service is available on Monday to Thursday from 07:00AM to 08:30PM and Friday to Sunday from 08:00AM to 06:00PM. Any message or phone call received after the Customer Service operating hours will be attended to once the operations resume.
2. The customer must send any complaints through Smart Meals available channels. The only official channels of Smart Meals are the following:
3. Clients requesting a Nutrition Consultation. Our In-House Registered Nutritionist-Dietitian is not a physician and the consultation is solely an assessment of their nutrition status, and the diet recommended is based on the information provided.

After Sales Policy

1. Clients who request a Nutrition Consultation acknowledge that our In-House Registered Nutritionist-Dietitian is not a physician and that the consultation is solely an assessment of their nutrition status and diet recommendation.
2. Smart Meals should not be held liable for any adverse effects caused by customers' failing/refusal to disclose pre-existing health conditions. It is up to the clients whether they follow the suggested diet plan. Therefore, a consultation with a doctor is recommended prior to subscription.
3. Smart Meals reserves the right to modify the menus, ingredients, or macronutrients used at our sole and absolute discretion even without prior notice, mostly due to ingredient availability.
4. That the clients understand that Smart Meals have fixed diet meal plans with approximate macro and calorie computations.
5. Smart Meals can only accommodate certain food restrictions and will not be held liable if the clients failed to include their dietary restrictions upon placing their order, resulting in unmodified meals and medical complications.
6. Complaints on the product quality must be made within 24 hours from receipt of orders.
7. Complaints regarding delivery, service, and other follow-ups shall be made within the week that the customer placed the order. Otherwise, it will not be entertained.

Cancellation and Refund Policy

1. Request for cancellation must be made 24 hours before delivery.
2. Smart Meals will not process refunds for consumed meals.
3. The refund process is 5 to 7 business days upon submission of the request and details necessary for the refund.
4. For refund with orders under promotion, consumed days will be reverted back to the regular rate and will be deducted from the total amount to be refunded.
5. Forfeiture of orders in case of client fault (e.g., wrong address, no response) with no refund or re-delivery policy.

Legal Policy

1. Smart Meals has the right to change the terms of the Agreement at any time and without notice. Once uploaded at https://www.smartmeals.ph/, revisions become effective. It is the customer's duty to read and understand the Terms of Service on a frequent basis. Continued use of the Service following any such revisions, whether the customers have reviewed them, constitutes their consent to be bound by them.
2. Smart Meals, reserves the right, with or without prior notice to the customers, to change or modify these terms and conditions at any time. Continuing to use the service constitutes acceptance of the revised terms and conditions.
3. Smart Meals, reserves the right, with or without prior notice, to change the price of the meals and the delivery fee.
4. Smart Meals, reserves the right, to prohibit customers from availing of or proceeding with the transaction if they violate any of the terms and conditions, and appropriate legal action will take if necessary.

Smart Meals Plus+ Loyalty Rewards Policy

As long as you're a registered user of the Smart Meals PH Website, you're automatically a member of the Smart Meals Plus program. Now that we are upgrading your Smart Experience, please refer below for the terms and conditions:

1. All registered Smart Meals PH accounts earn points from Smart Meals meal plan subscriptions.
2. The loyalty rewards tier will be determined by the total base price accumulated on each of your order and the following threshold is shown:
3. Each loyalty rewards tier has a points multiplier which are:
4. Points cannot be exchanged for cash. However, it can be redeemed as store credits for your next checkout. You can check out available item discounts in the rewards store.
5. Points redeemed as store credit can be used with other promotions or discounts unless otherwise stated.
6. Points can be redeemed for service rewards as specified on the Smart Meals Plus page.
7. Value of rewards may change at any time without notice.
8. To redeem points, instructions are available per reward item. Please read the terms and conditions per reward item prior to redeeming.
9. Once redeemed, members will receive a confirmation email with claiming instructions.
10. Points cannot be transferred or shared between different registered accounts.
11. Smart Meals PH reserves the right to modify the loyalty program at any time. Rest assured that for every modification, an email blast will be sent for everyone's information.
12. Smart Meals PH reserves the right to refuse tier qualification to users proven to have an invalid or fraudulent account or have violated the terms and conditions.
13. Smart Meals PH is not responsible for any loss or damage resulting from unauthorized access to or use of accounts.

For questions regarding Smart Meals Plus, please contact us at our social media pages (Facebook/Instagram). By participating, you acknowledge that you have read, understood, and agree to these terms and conditions.

TERMS & CONDITIONS